Tom Davenport - Articles

articles
academic/management publications | columns, commentaries, articles series | working papers, research notes, case Studies | Harvard Business School case studies and notes

Articles in Academic/Management Publications

Reverse Engineering Google's Innovation Machine
Harvard Business Review, April 2007

The Dark Side of Customer Analytics
Harvard Business Review, May 2007

Strategies for Preventing a Knowledge-Loss Crisis MIT Sloan Management Review Summer 2006

Competing on Analytics Harvard Business Review, Jan. 2006

The Coming Commoditization of Processes Harvard Business Review, June 2005

Automated Decision Making Comes of Age MIT Sloan Management Review, Summer 2005

“The Social Side of Performance,” with Rob Cross and Sue Cantrell, Sloan Management Review, Fall 2003.

“Who’s Bringing You Hot Ideas (and How Are You Responding)?” with Laurence Prusak, Harvard Business Review, February 2003.

“Just-in-Time Delivery Comes to Knowledge Management,” with John Glaser, Harvard Business Review, July 2002.

“Data to Knowledge to Results: Building an Analytical Capability,” with Jeanne G. Harris et al, California Management Review, Winter 2001, 117-138.

“How Do They Know Their Customers So Well?” with Jeanne G. Harris and Ajay Kohli, Sloan Management Review, Winter 2001.

“Commanding Attention: A New Leadership Challenge,” with John C. Beck, Leader to Leader, Winter 2001.

“General Perspectives on Knowledge Management: Fostering a Research Agenda,” with Varun Grover, Journal of Management Information Systems, Summer 2001, 5-21.

“Getting the Attention You Need,” with John C. Beck, Harvard Business Review, Sept.-October 2000.

Rigor vs. Relevance Revisited,” with L. Markus, MIS Quarterly, Spring 1999.

“Putting the Enterprise in the Enterprise System,” Harvard Business Review, July-August 1998.

“Building Successful Knowledge Management Projects,” with D. DeLong and M. Beers, Sloan Management Review, Winter 1998.

“Two Cheers for the Virtual Office,” with K. Pearlson, Sloan Management Review, Summer 1998.

“Managing Customer Support Knowledge,” with P. Klahr, California Management Review, Summer 1998.

“The Second Information Revolution,” DataBase, Fall 1996, pp. 85-91.

“Improving Knowledge Work Processes,” with S. Jarvenpaa and M. Beers, Sloan Management Review, Summer 1996.

“Will Participative Process Makeovers Succeed Where Reengineering Fails?” Planning Review, Jan-Feb. 1995.

“The Fad that Forgot People,” Fast Company, inaugural issue, October 1995.

“Some Principles of Knowledge Management,”Business and Strategy, September 1995, 34-41.

“Managing Information About Business Processes” with M. Beers, Journal of Management Information Systems, Summer 1995.

“Managing in the New World of Process,” Public Productivity and Mgmt Review, Winter 1994, 133-147.

“Saving IT’s Soul: Human-Centered Information Management,” Harvard Business Review, March-April 1994, 119-131.

“Reengineering: Business Change of Mythical Proportions?” with D. Stoddard, MIS Quarterly, June 1994, 121-127.

"Case Management and the Integration of Labor" with N. Nohria, Sloan Management Review, Winter 1994, 11-23.

“Integrate Process Reengineering and TQM,” Planning Review , May-June 1993, 6-12.

“Blow Up the Corporate Library,” with L. Prusak, International Journal of Information Management, 1993, 405-412.

"Information Politics," with R. Eccles and L. Prusak, Sloan Management Review, Fall 1992, 53-65.

"The New Industrial Engineering: Information Technology and Business Process Redesign" with J. E. Short, Sloan Management Review, Summer 1990, 11-27.

"The Case of the Soft Software Proposal," Harvard Business Review, May-June 1989.

"How Executives Can Shape Their Company's Information Systems," with M. Hammer and T. Metsisto, Harvard Business Review, April-May 1989, 130-134.

"Systems Change: Organizational and Behavioral Impact,"with C. Gibson; Information Strategy, Fall 1985.

Columns, Commentaries, or Article Series

Monthly columnist (“Davenport on…”) for CIO magazine, 1995-2003

Monthly columnist (“Higher Order”) for Darwin magazine, 2000-2002

Financial Times “Mastering Information Management” series:

“Putting the I in IT,” February 1, 1999

“Attention: The Next Information Frontier,” February 8, 1999

“Enterprise Systems and Process Change: Still No Quick Fix,: February 22, 1999

“Is Knowledge Management Just Good Information Management?” with Don Marchand, March 8, 1999

“One Cheer for the Virtual Office,” March 22, 1999

Author of 8 articles and cases in Knowledge Inc. newsletter:

Response to “Making Local Knowledge Global” case study, Harvard Business Review, May-June 1996, 10-11.

Triweekly “Management Agenda” column in Information Week., June 1994-October 1995.

“Transforming the CIO,” Computerworld Leadership Series, May 15, 1995.

Working Papers, Research Notes, Case Studies (not elsewhere published):

Approximately 30 Research Notes and Working Papers for Accenture Institute for Strategic Change, 1998-present.

“Knowledge, Learning, and Memory: A Conceptual Review,” with G. Huber and D. King, proceedings, 1997 Hawaii International Conference on System Sciences.

“Transforming Customer Data into Information,” 1997 (American Productivity and Quality Center, co-authored).

“Using Information Technology to Enable Knowledge Management (American Productivity and Quality Center, co-authored).

“Managing Enterprise Systems,” 1997 (Concours Group; co-authored).

“Managing Customer Knowledge,” 1997 (Concours Group; co-authored).

“Getting Serious About Knowledge Management,” 1997. (Concours Group; co-authored).

“The Web that Binds: Customer Self-Service and the Internet,” with Duncan Copeland, January 1997. (IBM)

“Teltech: Making a Business of Knowledge Management,” September 1994. (Ernst & Young)

“An Ecological Model for Information Management,” 1994. (Ernst & Young)

“Toward an Ecology of Information,” (with Jim McGee), 1993. (Ernst & Young)

“Can We Manage Information Behavior?” 1993. (Ernst & Young)

“Mastering the Information Environment,” 1992. (Ernst & Young)

“Process Reengineering and Document Management,” (with Lawrence Prusak and Mary Doctor) 1992. (Xerox)

“Information Management Infrastructure: The New Competitive Weapon?” (with Jane Linder), 1993.

“Information Architecture as a Change Process,” 1993. (Ernst & Young)

“Informed About Information at IBM,” (with Maylin Buck-Lew), 1993. (Ernst & Young)

“The Impact of IT on Future Business Processes,” 1991 (published in Executive Report: CASE).

1983 - 1990, many other research reports for research programs at CSC Index and McKinsey & Company.

Harvard Business School Case Studies and Notes

“Knowledge Management at Andersen Consulting,”with Morten Hansen, May 1997.

“Order Management Reengineering at Heatway,” and teaching note, August 1995.

“The Past, Present, and Possible Future of Business Process Reengineering,” August 1995.

“Reengineering a Business Process,” August 1995.

“Reengineering Course Overview and Syllabus,” August 1995.

“Rank Xerox U.K.” (A and B cases and teaching notes), 1992.

“Managing Information Technology: Organization and Leadership,” “…Communications Networks,” “…Computer Systems,” “…System Development,” with J.I. Cash and J. Simon, 1989.

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New Breed of Business Gurus Rises
Wall Street Journal
May 5, 2008

Reverse Engineering Google's Innovation Machine
Harvard Business Review, April 2007

The Dark Side of Customer Analytics
Harvard Business Review, May 2007

Q&A: For companies (or sports teams) looking to succeed, think analytics Computerworld,
February 2007

Strategies for Preventing a Knowledge-Loss Crisis MIT Sloan Management Review Summer 2006

Politics & Provisioning
BI Review March 2006

How Much Knowledge Should a Company Give Away?
EBF Debate, Spring 2006

Competing With Analytics
BI Review Jan. 2006

Competing on Analytics Harvard Business Review Jan. 2006

Thinking for a living The Economist, Jan 19th 2006

Managing “knowledge workers” The Economist, Oct. 2005

Analyze This
CIO, Oct. 2005

An interview with Thomas H. Davenport managementfirst.com, Oct. 2005

The difficulty of managing workers who know more than you Financial Times , August 2005 (PDF)

interview: Knowledge Workers Need More Supervision CIO Insight, August 2005

The Coming Commoditization of Processes
Harvard Business Review
June 2005

Automated Decision Making Comes of Age MIT Sloan Management Review Summer 2005

How Important are Big Ideas?
HBS Working Knowledge,
June 2004
... Thomas Davenport and Laurence Prusak argue in What's the Big Idea? that the successful implementation of management concepts can offer real opportunities for sustained competitive advantage. more

Hidden Asset
Fast Company, March 2004
Thomas Davenport has helped midwife some of the biggest trends to have shaped business over the past 25 years--among them, reengineering and knowledge management. Now he's asking: Where do ideas come from? And how do they get traction? Here's his eight-point plan for winning with ideas. more

Attending to Processes (PDF)
Business Process Trends,
March 2004

Process Innovations: A "Catholic" Approach to Process Management
Business Process Trends, Februrary 2004

Blind faith
EuropeanBusiness Forum, January 2004