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books
Here's
a list of my books. Click on the titles below to get details:
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Competing
on Analytics : The New Science of Winning
by Thomas H. Davenport and
Jeanne G. Harris
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Book
Description
You have more information at hand about your business environment
than ever before. But are you using it to out-think
your rivals? If not, you may be missing out on a potent competitive
tool.
In
Competing on Analytics: The New Science of Winning , Thomas H.
Davenport and Jeanne G. Harris argue that the frontier for using
data to make decisions has shifted dramatically. Certain high-performing
enterprises are now building their competitive strategies around
data-driven insights that in turn generate impressive business
results. Their secret weapon? Analytics: sophisticated quantitative
and statistical analysis and predictive modeling.
Exemplars
of analytics are using new tools to identify their most profitable
customers and offer them the right price, to accelerate product
innovation, to optimize supply chains, and to identify the true
drivers of financial performance. A wealth of examplesfrom
organizations as diverse as Amazon, Barclays, Capital One,
Harrahs, Procter & Gamble, Wachovia, and the Boston
Red Soxilluminate how to leverage the power of analytics.
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Thinking
for a Living: How to Get Better Performances And Results from
Knowledge Workers by
Thomas H. Davenport
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Description:
Knowledge workers create the innovations and strategies that keep
their firms competitive and the economy healthy. Yet companies
continue to manage this new breed of employee with techniques
designed for the Industrial Age. As this critical sector of the
workforce continues to increase in size and importance, that’s
a mistake that could cost companies their future.
Thomas
Davenport argues that knowledge workers are vastly different from
other types of workers in their motivations, attitudes, and need
for autonomy—and so they require different management techniques
to improve their performance and productivity. Based on extensive
research involving over one hundred companies and more than six
hundred knowledge workers, Thinking
for a Living provides rich insights into how knowledge
workers think, how they accomplish tasks, and what motivates them
to excel. Davenport identifies four major categories of knowledge
workers and presents a unique framework for matching specific
types of workers with the management strategies that yield the
greatest performance. Written by the field’s premier thought leader,
Thinking
for a Living reveals how to maximize the brain power that
fuels organizational success.
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Whats
the Big Idea: Creating and Capitalizing on the Best Management
Thinking
by Thomas H. Davenport, Laurence Prusak, H. James Wilson
Publisher: Harvard Business School Press (April 2003)
ISBN: 1578519314
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Description
The Secrets of Successful Idea Practitioners Revealed...
Change
management. Reengineering. Knowledge management. Major new management
ideas are thrown at today's companies with increasing frequency-and
each comes with evangelizing gurus and eager-to-assist implementation
consultants. Only a handful of these ideas will be a good fit
for your organization. Choose the right idea at the right time
and your company can become more efficient, more effective, and
more innovative. Choose the wrong one-or jump on the right bandwagon
too late-and your company could fall hopelessly behind.
Thomas
H. Davenport and Laurence Prusak say that some managers have found
ways to improve their odds of success in the risky but essential
game of idea management. In What's
the Big Idea?, they introduce a largely unsung class of
managers they call-idea practitioners-individuals who do the real
work of importing and implementing new ideas into businesses.
While gurus reap most of the credit when big ideas take flight,
Davenport and Prusak's research reveals that idea practitioners
actually play the most important role: They turn the right ideas
into action.
Drawing
from decades of consulting, academic, and business experience
and from their novel study of more than 100 of these critical
change leaders. What's
the Big Idea? offers tools and frameworks for:
-
Assessing the merits of the top business gurus
- Scanning
and tracking emerging ideas in the marketplace
Distinguishing promising ideas from rhetoric
- Refining
ideas to suit your organization's particular needs
- Packaging
and selling the idea internally
- Ensuring
successful implementation
Davenport
and Prusak prove that there are no faddish management ideas-only
faddish ways of adopting them. Encouraging managers to embrace
the power of ideas while avoiding the hype that often accompanies
them, this pragmatic guide shows how passion and reason combine
to build innovative companies.
Reviews:
"In
engaging language and with many current examples, Davenport and
Prusak offer a convincing explanation of how a handful of organizations
are able to consistently derive commercial benefit from the good
ideas of their own people and others. I consider Whats
the Big Idea? to be a must-read, whether you are seeking
to market your own ideas or to convert the ideas of others to
competitive advantage."
Steve Kerr, Managing Director and Chief Learning Officer,
Goldman Sachs
"In
this original and important book, Davenport and Prusak answer
their own question: the big idea is how ideas and their creators
have shaped the foundations of management practices over the past
four or five decades. Whats
the Big Idea? thoroughly covers the history and sociology
of ideas that have made a huge difference in how business is practiced."
Warren Bennis, Distinguished Professor of Business, USC,
and coauthor, Geeks & Geezers: How Era, Values, and Defining
Moments Shape Leaders
"What's
the Big Idea? is a brilliant guide to finding and implementing
sound business ideas. Davenport and Prusak have uncovered fundamental
truths about business knowledge that simply cannot be found elsewhere.
This is a timeless and relentlessly useful book. If you want your
company to keep getting better every day, buy this charming and
well-written book, study it, and keep talking about it with your
colleagues."
Robert Sutton, Professor of Management Science and Engineering,
Stanford, author, Weird Ideas That Work, and coauthor, The Knowing-Doing
Gap.
"Davenport
and Prusaks innovative analysis focuses not only on the
critical ideas that change the course of business performance,
but, more important, on the people and processes that transform
ideas into results. In their fascinating description of idea
practitioners, they will help readers to attain that lofty
status."
Gary W. Loveman, President & CEO, Harrahs Entertainment,
Inc.
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The
Attention Economy: Understanding the New Currency of Business
by Thomas H. Davenport, John C. Beck
Publisher: Harvard Business School Press (September 2002)
ISBN: 1578518717
Amazon.com Average Customer Review: 
Book
Description:
Welcome to the attention economy, in which the new scarcest resource
isn't ideas or talent, but attention itself. This groundbreaking
book argues that today's businesses are headed for disaster-unless
they overcome the dangerously high attention deficits that threaten
to cripple today's workplace. Learn to manage this critical yet
finite resource, or fail!
Reviews:
"In a world where hyper-speed, disruptive technologies, great
new apps, and too many Emails overwhelm, where DSL has replaced
LSD as an escape, and where every waking minute is clogged with
information overload, what's a leader to do? First, take a deep
breath. Second, read Tom Davenport and John Beck's The
Attention Economy. You'll breathe-and lead-a lot easier."
Warren Bennis, Distinguished Professor of Business, University
of Southern California, and Author, Managing the Dream
"Tom
Davenport and John Beck bring a sharp eye to one of the greatest
challenges facing CEOs: ensuring that key issues are at the front-of-mind
of the organization. The
Attention Economy shows you how to tune out the unnecessary
and tune into what's most important."
Gregory L. Summe, Chairman and CEO, PerkinElmer, Inc.
"As we drown in a sea of information and consistently fail
to get our messages across, we all know intuitively that the
attention economy is real. This insightful and informative
book explains the mechanisms of attention and offers pragmatic
techniques for managing your attention and capturing that of others."
John Seely Brown, Former Director, Xerox Palo Alto Research
Center (PARC), and Coauthor, The Social Life of Information
"After reading The
Attention Economy, it is clear to me that attention isn't
really 'paid'-it's either given as a loan or managed as an investment.
For companies that appreciate those distinctions, Davenport and
Beck's book is an essential management resource."
Michael Schrage, Research Associate, MIT Media Lab, and
Author, Serious Play
"Davenport and Beck have written the first full exposition
of how attention works in the knowledge economy. A stimulating
and fun read."
Larry Prusak, Executive Director, IBM Institute for Knowledge
Management, and Coauthor, In Good Company
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Knowledge
Management Case Book : Siemens Best Practices
by Tom Davenport, Gilbert J. B. Probst
Publisher: John Wiley & Sons (2nd
edition: June, 2002)
ISBN: 3895781819
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Description:
This
book provides a perspective on knowledge management at Siemens
- an internationally recognised benchmark - by presenting the
reader with the best of the corporation's practical applications
and experiences. Tom Davenport and Gilbert Probst bring together
instructive case studies from different areas that reflect the
rich insights gained from years of experience in practising knowledge
management.
Most of the cases have been updated for the second edition. New
cases have been added.
The Knowledge Management Case Book provides a comprehensive account
of how organisational knowledge assets can be managed effectively.
Specific emphasis is given to the development of generic lessons
that can be learned from Siemens' experience. The book also offers
a roadmap to building a "mature knowledge enterprise",
thereby enhancing our understanding of the steps that need to
be taken in order to sustain competitive dominance in the knowledge
economy.
Reviews:
"Perhaps
the most revealing - and interesting - part of the cases in this
book is not the analysis of the various knowledge management tools
and processes, but the description of their development, of how
they come about, of how commitment was gained, of how implementation
was led." Yves Doz, The Timken Chaired Professor
of Global Technology and Innovation at INSEAD, Fontainebleau
"This case book brings insights how our most valuable resource
makes those tools happen. I found this book exciting reading,
because it is, to my knowledge, the only book where a single company
with a wide variety of knowledge management approaches accumulates
years of experiences and lessons learned. Edited by two of the
leading thinkers in the field of knowledge management, this book
will show the way you practise knowledge management in your company."
Heinz
Fischer, Global Head of HR, Deutsche Bank AG
"This book is a rare and valuable description of a single
company's knowledge management journey. Siemens has made impressive
advances in becoming a knowledge-driven firm, and this volume
details many of its directions and waystations." Laurence
Prusak, Executive Director, IBM Institute for Knowledge Management
"Though there are many books on Knowledge Management, this
is a unique one on a sense that it provides practical application
of KM rather than the jargon." Sushil,
Modi Foundation Chair Professor and Group Chair, Department of
Management Studies, Indian Institute of Technology, New Delhi
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Working
Knowledge: How Organizations Manage What they Know
by Thomas H. Davenport, Laurence Prusak
Publisher: Harvard Business School Press (May 2000)
ISBN: 1578513014
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Description:
The definitive overview of knowledge management, this
influential book establishes the enduring vocabulary and concepts
in the burgeoning field of knowledge management. It serves as
the hands-on resource of choice for companies that recognize knowledge
as the only sustainable source of competitive advantage going
forward.
Drawing
from their work with more than 30 knowledge-rich firms, Davenport
and Prusakexperienced consultants with a track record of
successexamine how all types of companies can effectively
understand, analyze, measure, and manage their intellectual assets,
turning corporate wisdom into market value. They categorize knowledge
work into four sequential activitiesaccessing, generating,
embedding, and transferringand look at the key skills, techniques,
and processes of each. While they present a practical approach
to cataloging and storing knowledge so that employees can easily
leverage it throughout the firm, the authors caution readers on
the limits of communications and information technology in managing
intellectual capital.
Reviews:
"Knowledge management is a business issue for competitive
advantage, not just an information technology issue. It will become
increasingly important, especially for large enterprises needing
to create, share, and reapply knowledge on a global scale. Working
Knowledge is as thorough and complete a book on this subject
as exists today." Todd A. Garrett, Senior Vice President
and Chief Information Officer, Procter & Gamble
"Davenport
and Prusak have successfully addressed the knowledge management
initiative with a practical eye toward helping readers to understand
the advantages and value of this emerging field. Business readers
will benefit from the attention paid to presenting the structure
and concepts of knowledge management in a coherent, realistic
fashion." Pete Tierney, Chairman, CEO and President,
Inference Corporation
"Managers
who have grown weary from a diet of fascinating but abstract discussions
of intellectual capital and organizational learning will do well
to pick up a copy of Working Knowledge. Davenport and Prusak tackle
the practical issues of how companies can generate, codify, and
transfer knowledge, providing a blueprint of how to put knowledge
to work as a source of competitive advantage. This book is a must
read for corporate- level executives and information management
specialists alike." Christopher Bartlett, Professor,
Graduate School of Business Administration, Harvard University
"When new-car developers at Ford Motor Company wanted to
learn why the original Taurus design team was so successful, no
one could tell them. No one remembered or had recorded what made
that effort so special; the knowledge gained in the Taurus project
was lost forever. Indeed, the most valuable asset in any company
is probably also its most elusive and difficult to manage: knowledge.
Authors Thomas H. Davenport and Laurence Prusak assert that learning
how to identify, manage, and foster knowledge is vital for companies
who hope to compete in today's fast-moving global economy.
Working
Knowledge examines how knowledge can be nurtured in organizations.
Building trust throughout a company is the key to creating a knowledge-oriented
corporate culture, a positive environment in which employees are
encouraged to make decisions that are efficient, productive, and
innovative. The book includes numerous examples of successful
knowledge projects at companies such as British Petroleum, 3M,
Mobil Oil, and Hewlett-Packard. Concise and clearly written, Working
Knowledge is an excellent resource for managers who want
to better harness the experience and wisdom within their organizations."
Amazon.com
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Mastering
Information Management
by Donald A. Marchand, Thomas H. Davenport
Publisher:
Financial Times Prentice Hall (March 2000)
ISBN: 0273643525
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Description:
"The
Financial Times Mastering series is the product of a unique collaboration
between the FT and some of the world's leading international business
schools. Mastering
Information Management, drawn from a weekly series that
appeared in the newspaper, is the sixth book to emerge from this
partnership. As with its predecessors, we believe it combines
some of the important basic principles of managing in this area
with fresh ideas for 21st century students and practitioners.
Why
Mastering Information Management? Few topics are more pressing
at present or more relevant to a company's short-term profitability
and long-term survival prospects yet executives remain
confused by much of the advice they receive and disappointed by
the payback on many of their investments. One reason may be companies'
growing obsession with technology and their tendency to neglect
the actual information which is stored, accessed, retrieved and
distributed by that technology, the quality of the information,
and the needs of users.
Note
that the title of this book is not Mastering IT that would
imply more concentration on what goes on inside the boxes on your
desk and on how networks actually function. The purpose of Mastering
Information Management, as clearly explained in the opening article,
is to put the "I" squarely back in IT.
There
are 11 modules: Improving Company Performance; Competing with
Knowledge; Managing IT in the Business; The Smarter Supply Chain;
New Organizational Forms; Knowledge Management; Electronic Commerce;
The Human Factor; Strategic Uses of IT; Innovation and the Learning
Organization; and Guru and Practitioner Perspectives.
Readers
will find analysis of, and solutions to, a wide range of problems
everything from data-mining and building trust in cyberspace
to collaborative product development and the role of chief knowledge
officers.
There
is a strong emphasis on the human dimension, notably on how people
react to technology-led change; there are articles on virtual
offices and networks, and there are case studies on the information
challenges in traditional manufacturing companies and internet
start-ups alike.
Brief
introductions to each module outline the main themes, and the
summaries accompanying each article are designed to help readers
quickly identify particular areas of interest. Lists of further
reading should be helpful for those who want to delve deeper or
look up references.
As
with other FT Mastering books there are individuals to thank.
Appropriately e-mail greatly facilitated the planning and construction
of this series, but as this book constantly stresses technology
is merely the enabler. My co-editors Tom Davenport and Donald
Marchand provided enormous support throughout while others (notably
Ahmet Aykac, general director of Theseus International Management
Institute) also contributed valuable insights and advice.
The
real heroes are the professors, other business school faculty
and management experts who generously gave of their time to write
the 50 or so articles in this book. They came from the following
academic institutions and businesses: Andersen Consulting; Babcock
Graduate School of Management, Wake Forest University; The Boston
Consulting Group; Boston University School of Management; University
of California, San Diego; University of California, Los Angeles;
Claremont Graduate University; Cranfield School of Management;
Darla Moore School of Business, University of South Carolina;
Gartner Group Pacific; Harvard Business School; IBM Institute
for Knowledge Management; IMD; INSEAD; Intel; London Business
School; Marseille Graduate School of Business; Melbourne Business
School; University of Miami, Florida; University of Missouri;
MIT Center for Co-ordination Science; MIT Sloan School of Management;
Nationwide Building Society; Peter F. Drucker Graduate School
of Management, Claremont Graduate University; Rotterdam School
of Management; Sprint Business; Templeton College, Oxford University;
University of Texas at Austin; Theseus International Management
Institute; Ukerna; University of Toronto; Wharton School of the
University of Pennsylvania."
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Tim Dickson, Publisher and Director of the Financial Times Mastering
Series
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Mission
Critical: Realizing the Promise of Enterprise Systems
by
Thomas H. Davenport
Publisher: Harvard Business School Press (February 2000)
ISBN: 0875849067
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Description:
A No-Nonsense Guide to the Benefits and Pitfalls of Enterprise-Wide
Information Systems
How
many organizations would doubt the promise of an integrated enterprise
system (ES)? Not many, judging by a $15 billion industry. The
combination of an ES as a platform for organizational information
and Internet technology for gaining access to it adds up to the
ideal solution for company-wide data sharing in real time. Not
surprisingly, small and large companies worldwide are either considering
an ES, in the process of implementing one, or living with the
results. Yet, says Tom Davenport, unless managers view ES adoption
and implementation as a business decision rather than a technology
decision, they may be risking disappointment
The
first strategic guide to the ES decision, Mission
Critical will be indispensable to general managers and
information technology specialists at all stages of the implementation
process.
Reviews:
"Mission
Critical is a clear and comprehensive account of the enduring
value of enterprise systems. Davenport's experience consulting
for the world's leading companies gives his research an undeniable
veracity. Anyone interested in how the real world of business
works will gain a great deal of insight from this book."
Henning Kagermann, Co-Chairman of the Executive Board
and Co-CEO of SAP AG
"Finally,
here is a book that provides a comprehensive and practical understanding
of enterprise systems-their promise, their peril, and their future.
Any manager not familiar with Davenport's book and its emphasis
on information management will be lacking in the business literacy
so necessary for success."
Warren Bennis, Distinguished Professor of Business, University
of Southern California, and Co-author of Organizing Genius and
Co-Leaders
"Transformation
in any corporation requires excellence in strategy, organization,
and systems. Davenport illustrates the success that results when
all three components are effectively addressed and the risks in
implementing systems when they are not."
William Stavropoulos, President and CEO, The Dow Chemical
Company
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Information
Ecology: Mastering the Information & Knowledge Environment
by
Thomas H. Davenport, Laurence Prusak
Publisher:
Oxford Univ Press (June 1997)
ISBN: 0195111680
Amazon.com
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Description:
According to virtually every business writer, we are in the midst
of a new "information age," one that will revolutionize
how workers work, how companies compete, perhaps even how thinkers
think. And it is certainly true that Information Technology has
become a giant industry. In America, more that 50% of all capital
spending goes into IT, accounting for more than a third of the
growth of the entire American economy in the last four years.
Over the last decade, IT spending in the U.S. is estimated at
3 trillion dollars. And yet, by almost all accounts, IT hasn't
worked all that well. Why is it that so many of the companies
that have invested in these costly new technologies never saw
the returns they had hoped for? And why do workers, even CEOs,
find it so hard to adjust to new IT systems? In Information Ecology,
Thomas Davenport proposes a revolutionary new way to look at information
management, one that takes into account the total information
environment within an organization. Arguing that the information
that comes from computer systems may be considerably less valuable
to managers than information that flows in from a variety of other
sources, the author describes an approach that encompasses the
company's entire information environment, the management of which
he calls information ecology. Only when organizations are able
to combine and integrate these diverse sources of information,
and to take them to a higher level where information becomes knowledge,
will they realize the full power of their information ecology.
Thus, the author puts people, not technology, at the center of
the information world. Information and knowledge are human creations,
he points out, and we will never excel at managing them until
we give people a primary role. Citing examples drawn from his
own extensive research and consulting including such major firms
as A.T. & T., American Express, Ford, General Electric, Hallmark,
Hoffman La Roche, IBM, Polaroid, Pacific Bell, and Toshiba.
Davenport
illuminates the critical components of information ecology, and
at every step along the way, he provides a quick assessment survey
for managers to see how their organization measures up. He discusses
the importance of developing an overall strategy for information
use; explores the infighting, jealousy over resources, and political
battles that can frustrate information sharing; underscores the
importance of looking at how people really use information (how
they search for it, modify it, share it, hoard it, and even ignore
it) and the kinds of information they want; describes the ideal
information staff, who not only store and retrive information,
but also prune, provide context, enhance style, and choose the
right presentation medium (in an age of work overload, vital information
must be presented compellingly so the appropriate people recognize
and use it); examines how information management should be done
on a day to day basis; and presents several alternatives to the
machine engineering approach to structuring and modeling information.
Davenport makes explicit what many managers already know in their
gut: that useful information flow depends on people, not equipment.
In Information Ecology he paves the way for all managers to build
a more competitive, creative, practical information environment
for their companies.
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Process
Innovation: Reengineering Work Through Information Technology
by Thomas H. Davenport
Publisher:
Harvard Business School Press (October 1992)
ISBN: 0875843662
Amazon.com
Average Customer Review: 
"Process
Innovation takes a timely topic -- reengineering business processes
- and links it with the rapidly emerging puissanc eif information
technology managment. This powerful combination opens up new creative
options to business leaders in thinking through quantumimprovements
for their key business purposes. Davenport's book is well structured
and easy to follow with concise, action-oriented summaries enabling
the reader to take some ideas and put them into practice."
Gary T. DiCamillo, president , US Power Tools, Black &
Decker Corporation
"Davenport
is the new breed of managment researcher; he combines academic
rigor with practical experience in responding to the 1990s competitive
reality of probing ho wgeneral managers can make 'big things happen.'
Process
Innovation is breakthrough thinking on how to exploit the real
potential of IT. This work offers no silver bullets,' but a pathway
for the serious general manager who must incorporate IT into his
or her strategic management repertoire. Bold initiatives are required,
and Process Innovation contains 'best-of -the-best practices,'
and sound guidelines on how to apply these practices. I recommend
Davenport's book as an importanat must read for the 1990s general
manager.Ricard
L. Nolan, Professor of Business Administration, Harvard Business
School
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