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books

Here's a list of my books. Click on the titles below to get details:

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Competing on Analytics : The New Science of Winning
by Thomas H. Davenport and
Jeanne G. Harris

 

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Book Description
You have more information at hand about your business environment than ever before. But are you using it to “out-think” your rivals? If not, you may be missing out on a potent competitive tool.

In Competing on Analytics: The New Science of Winning , Thomas H. Davenport and Jeanne G. Harris argue that the frontier for using data to make decisions has shifted dramatically. Certain high-performing enterprises are now building their competitive strategies around data-driven insights that in turn generate impressive business results. Their secret weapon? Analytics: sophisticated quantitative and statistical analysis and predictive modeling.

Exemplars of analytics are using new tools to identify their most profitable customers and offer them the right price, to accelerate product innovation, to optimize supply chains, and to identify the true drivers of financial performance. A wealth of examples—from organizations as diverse as Amazon, Barclay’s, Capital One, Harrah’s, Procter & Gamble, Wachovia, and the Boston Red Sox—illuminate how to leverage the power of analytics.

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Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers by Thomas H. Davenport

 

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Book Description:
Knowledge workers create the innovations and strategies that keep their firms competitive and the economy healthy. Yet companies continue to manage this new breed of employee with techniques designed for the Industrial Age. As this critical sector of the workforce continues to increase in size and importance, that’s a mistake that could cost companies their future.

Thomas Davenport argues that knowledge workers are vastly different from other types of workers in their motivations, attitudes, and need for autonomy—and so they require different management techniques to improve their performance and productivity. Based on extensive research involving over one hundred companies and more than six hundred knowledge workers, Thinking for a Living provides rich insights into how knowledge workers think, how they accomplish tasks, and what motivates them to excel. Davenport identifies four major categories of knowledge workers and presents a unique framework for matching specific types of workers with the management strategies that yield the greatest performance. Written by the field’s premier thought leader, Thinking for a Living reveals how to maximize the brain power that fuels organizational success.

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What’s the Big Idea: Creating and Capitalizing on the Best Management Thinking
by Thomas H. Davenport, Laurence Prusak, H. James Wilson

Publisher: Harvard Business School Press (April 2003)
ISBN: 1578519314

Amazon.com Average Customer Review:

Book Description
The Secrets of Successful Idea Practitioners Revealed...

Change management. Reengineering. Knowledge management. Major new management ideas are thrown at today's companies with increasing frequency-and each comes with evangelizing gurus and eager-to-assist implementation consultants. Only a handful of these ideas will be a good fit for your organization. Choose the right idea at the right time and your company can become more efficient, more effective, and more innovative. Choose the wrong one-or jump on the right bandwagon too late-and your company could fall hopelessly behind.

Thomas H. Davenport and Laurence Prusak say that some managers have found ways to improve their odds of success in the risky but essential game of idea management. In What's the Big Idea?, they introduce a largely unsung class of managers they call-idea practitioners-individuals who do the real work of importing and implementing new ideas into businesses. While gurus reap most of the credit when big ideas take flight, Davenport and Prusak's research reveals that idea practitioners actually play the most important role: They turn the right ideas into action.

Drawing from decades of consulting, academic, and business experience and from their novel study of more than 100 of these critical change leaders. What's the Big Idea? offers tools and frameworks for:

  • Assessing the merits of the top business gurus
  • Scanning and tracking emerging ideas in the marketplace
    Distinguishing promising ideas from rhetoric
  • Refining ideas to suit your organization's particular needs
  • Packaging and selling the idea internally
  • Ensuring successful implementation

Davenport and Prusak prove that there are no faddish management ideas-only faddish ways of adopting them. Encouraging managers to embrace the power of ideas while avoiding the hype that often accompanies them, this pragmatic guide shows how passion and reason combine to build innovative companies.

Reviews:
"In engaging language and with many current examples, Davenport and Prusak offer a convincing explanation of how a handful of organizations are able to consistently derive commercial benefit from the good ideas of their own people and others. I consider What’s the Big Idea? to be a must-read, whether you are seeking to market your own ideas or to convert the ideas of others to competitive advantage."
—Steve Kerr, Managing Director and Chief Learning Officer, Goldman Sachs

"In this original and important book, Davenport and Prusak answer their own question: the big idea is how ideas and their creators have shaped the foundations of management practices over the past four or five decades. What’s the Big Idea? thoroughly covers the history and sociology of ideas that have made a huge difference in how business is practiced."
—Warren Bennis, Distinguished Professor of Business, USC, and coauthor, Geeks & Geezers: How Era, Values, and Defining Moments Shape Leaders

"What's the Big Idea? is a brilliant guide to finding and implementing sound business ideas. Davenport and Prusak have uncovered fundamental truths about business knowledge that simply cannot be found elsewhere. This is a timeless and relentlessly useful book. If you want your company to keep getting better every day, buy this charming and well-written book, study it, and keep talking about it with your colleagues."
—Robert Sutton, Professor of Management Science and Engineering, Stanford, author, Weird Ideas That Work, and coauthor, The Knowing-Doing Gap.

"Davenport and Prusak’s innovative analysis focuses not only on the critical ideas that change the course of business performance, but, more important, on the people and processes that transform ideas into results. In their fascinating description of ‘idea practitioners,’ they will help readers to attain that lofty status."
—Gary W. Loveman, President & CEO, Harrah’s Entertainment, Inc.

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The Attention Economy: Understanding the New Currency of Business
by Thomas H. Davenport, John C. Beck

Publisher: Harvard Business School Press (September 2002)
ISBN: 1578518717

Amazon.com Average Customer Review:

Book Description:
Welcome to the attention economy, in which the new scarcest resource isn't ideas or talent, but attention itself. This groundbreaking book argues that today's businesses are headed for disaster-unless they overcome the dangerously high attention deficits that threaten to cripple today's workplace. Learn to manage this critical yet finite resource, or fail!

Reviews:
"In a world where hyper-speed, disruptive technologies, great new apps, and too many Emails overwhelm, where DSL has replaced LSD as an escape, and where every waking minute is clogged with information overload, what's a leader to do? First, take a deep breath. Second, read Tom Davenport and John Beck's The Attention Economy. You'll breathe-and lead-a lot easier."
—Warren Bennis, Distinguished Professor of Business, University of Southern California, and Author, Managing the Dream

"Tom Davenport and John Beck bring a sharp eye to one of the greatest challenges facing CEOs: ensuring that key issues are at the front-of-mind of the organization. The Attention Economy shows you how to tune out the unnecessary and tune into what's most important."
—Gregory L. Summe, Chairman and CEO, PerkinElmer, Inc.

"As we drown in a sea of information and consistently fail to get our messages across, we all know intuitively that the attention economy is real. This insightful and informative book explains the mechanisms of attention and offers pragmatic techniques for managing your attention and capturing that of others."
—John Seely Brown, Former Director, Xerox Palo Alto Research Center (PARC), and Coauthor, The Social Life of Information

"After reading The Attention Economy, it is clear to me that attention isn't really 'paid'-it's either given as a loan or managed as an investment. For companies that appreciate those distinctions, Davenport and Beck's book is an essential management resource."
—Michael Schrage, Research Associate, MIT Media Lab, and Author, Serious Play

"Davenport and Beck have written the first full exposition of how attention works in the knowledge economy. A stimulating and fun read."
—Larry Prusak, Executive Director, IBM Institute for Knowledge Management, and Coauthor, In Good Company

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Knowledge Management Case Book : Siemens Best Practices
by Tom Davenport, Gilbert J. B. Probst

Publisher: John Wiley & Sons (
2nd edition: June, 2002)
ISBN: 3895781819

Amazon.com Average Customer Review:

Book Description:
This book provides a perspective on knowledge management at Siemens - an internationally recognised benchmark - by presenting the reader with the best of the corporation's practical applications and experiences. Tom Davenport and Gilbert Probst bring together instructive case studies from different areas that reflect the rich insights gained from years of experience in practising knowledge management.

Most of the cases have been updated for the second edition. New cases have been added.

The Knowledge Management Case Book provides a comprehensive account of how organisational knowledge assets can be managed effectively. Specific emphasis is given to the development of generic lessons that can be learned from Siemens' experience. The book also offers a roadmap to building a "mature knowledge enterprise", thereby enhancing our understanding of the steps that need to be taken in order to sustain competitive dominance in the knowledge economy.

Reviews:
"Perhaps the most revealing - and interesting - part of the cases in this book is not the analysis of the various knowledge management tools and processes, but the description of their development, of how they come about, of how commitment was gained, of how implementation was led." —Yves Doz, The Timken Chaired Professor of Global Technology and Innovation at INSEAD, Fontainebleau


"This case book brings insights how our most valuable resource makes those tools happen. I found this book exciting reading, because it is, to my knowledge, the only book where a single company with a wide variety of knowledge management approaches accumulates years of experiences and lessons learned. Edited by two of the leading thinkers in the field of knowledge management, this book will show the way you practise knowledge management in your company."
Heinz Fischer, Global Head of HR, Deutsche Bank AG


"This book is a rare and valuable description of a single company's knowledge management journey. Siemens has made impressive advances in becoming a knowledge-driven firm, and this volume details many of its directions and waystations."
Laurence Prusak, Executive Director, IBM Institute for Knowledge Management


"Though there are many books on Knowledge Management, this is a unique one on a sense that it provides practical application of KM rather than the jargon."
Sushil, Modi Foundation Chair Professor and Group Chair, Department of Management Studies, Indian Institute of Technology, New Delhi

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Working Knowledge: How Organizations Manage What they Know
by Thomas H. Davenport, Laurence Prusak

Publisher: Harvard Business School Press (May 2000)
ISBN: 1578513014

Amazon.com Average Customer Review:

Book Description:
The definitive overview of knowledge management, t
his influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable source of competitive advantage going forward.

Drawing from their work with more than 30 knowledge-rich firms, Davenport and Prusak—experienced consultants with a track record of success—examine how all types of companies can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into market value. They categorize knowledge work into four sequential activities—accessing, generating, embedding, and transferring—and look at the key skills, techniques, and processes of each. While they present a practical approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the authors caution readers on the limits of communications and information technology in managing intellectual capital.

Reviews:
"Knowledge management is a business issue for competitive advantage, not just an information technology issue. It will become increasingly important, especially for large enterprises needing to create, share, and reapply knowledge on a global scale. Working Knowledge is as thorough and complete a book on this subject as exists today." —Todd A. Garrett, Senior Vice President and Chief Information Officer, Procter & Gamble

"Davenport and Prusak have successfully addressed the knowledge management initiative with a practical eye toward helping readers to understand the advantages and value of this emerging field. Business readers will benefit from the attention paid to presenting the structure and concepts of knowledge management in a coherent, realistic fashion." —Pete Tierney, Chairman, CEO and President, Inference Corporation

"Managers who have grown weary from a diet of fascinating but abstract discussions of intellectual capital and organizational learning will do well to pick up a copy of Working Knowledge. Davenport and Prusak tackle the practical issues of how companies can generate, codify, and transfer knowledge, providing a blueprint of how to put knowledge to work as a source of competitive advantage. This book is a must read for corporate- level executives and information management specialists alike." —Christopher Bartlett, Professor, Graduate School of Business Administration, Harvard University

"When new-car developers at Ford Motor Company wanted to learn why the original Taurus design team was so successful, no one could tell them. No one remembered or had recorded what made that effort so special; the knowledge gained in the Taurus project was lost forever. Indeed, the most valuable asset in any company is probably also its most elusive and difficult to manage: knowledge. Authors Thomas H. Davenport and Laurence Prusak assert that learning how to identify, manage, and foster knowledge is vital for companies who hope to compete in today's fast-moving global economy.

Working Knowledge examines how knowledge can be nurtured in organizations. Building trust throughout a company is the key to creating a knowledge-oriented corporate culture, a positive environment in which employees are encouraged to make decisions that are efficient, productive, and innovative. The book includes numerous examples of successful knowledge projects at companies such as British Petroleum, 3M, Mobil Oil, and Hewlett-Packard. Concise and clearly written, Working Knowledge is an excellent resource for managers who want to better harness the experience and wisdom within their organizations." —Amazon.com

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Mastering Information Management
by Donald A. Marchand, Thomas H. Davenport

Publisher: Financial Times Prentice Hall (March 2000)
ISBN: 0273643525

Amazon.com Average Customer Review:

Book Description:
"The Financial Times Mastering series is the product of a unique collaboration between the FT and some of the world's leading international business schools. Mastering Information Management, drawn from a weekly series that appeared in the newspaper, is the sixth book to emerge from this partnership. As with its predecessors, we believe it combines some of the important basic principles of managing in this area with fresh ideas for 21st century students and practitioners.

Why Mastering Information Management? Few topics are more pressing at present – or more relevant to a company's short-term profitability and long-term survival prospects – yet executives remain confused by much of the advice they receive and disappointed by the payback on many of their investments. One reason may be companies' growing obsession with technology and their tendency to neglect the actual information which is stored, accessed, retrieved and distributed by that technology, the quality of the information, and the needs of users.

Note that the title of this book is not Mastering IT – that would imply more concentration on what goes on inside the boxes on your desk and on how networks actually function. The purpose of Mastering Information Management, as clearly explained in the opening article, is to put the "I" squarely back in IT.

There are 11 modules: Improving Company Performance; Competing with Knowledge; Managing IT in the Business; The Smarter Supply Chain; New Organizational Forms; Knowledge Management; Electronic Commerce; The Human Factor; Strategic Uses of IT; Innovation and the Learning Organization; and Guru and Practitioner Perspectives.

Readers will find analysis of, and solutions to, a wide range of problems – everything from data-mining and building trust in cyberspace to collaborative product development and the role of chief knowledge officers.

There is a strong emphasis on the human dimension, notably on how people react to technology-led change; there are articles on virtual offices and networks, and there are case studies on the information challenges in traditional manufacturing companies and internet start-ups alike.

Brief introductions to each module outline the main themes, and the summaries accompanying each article are designed to help readers quickly identify particular areas of interest. Lists of further reading should be helpful for those who want to delve deeper or look up references.

As with other FT Mastering books there are individuals to thank. Appropriately e-mail greatly facilitated the planning and construction of this series, but as this book constantly stresses technology is merely the enabler. My co-editors Tom Davenport and Donald Marchand provided enormous support throughout while others (notably Ahmet Aykac, general director of Theseus International Management Institute) also contributed valuable insights and advice.

The real heroes are the professors, other business school faculty and management experts who generously gave of their time to write the 50 or so articles in this book. They came from the following academic institutions and businesses: Andersen Consulting; Babcock Graduate School of Management, Wake Forest University; The Boston Consulting Group; Boston University School of Management; University of California, San Diego; University of California, Los Angeles; Claremont Graduate University; Cranfield School of Management; Darla Moore School of Business, University of South Carolina; Gartner Group Pacific; Harvard Business School; IBM Institute for Knowledge Management; IMD; INSEAD; Intel; London Business School; Marseille Graduate School of Business; Melbourne Business School; University of Miami, Florida; University of Missouri; MIT Center for Co-ordination Science; MIT Sloan School of Management; Nationwide Building Society; Peter F. Drucker Graduate School of Management, Claremont Graduate University; Rotterdam School of Management; Sprint Business; Templeton College, Oxford University; University of Texas at Austin; Theseus International Management Institute; Ukerna; University of Toronto; Wharton School of the University of Pennsylvania."

- Tim Dickson, Publisher and Director of the Financial Times Mastering Series

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Mission Critical: Realizing the Promise of Enterprise Systems by Thomas H. Davenport

Publisher: Harvard Business School Press (February 2000)
ISBN: 0875849067

Amazon.com Average Customer Review:

Book Description:
A No-Nonsense Guide to the Benefits and Pitfalls of Enterprise-Wide Information Systems

How many organizations would doubt the promise of an integrated enterprise system (ES)? Not many, judging by a $15 billion industry. The combination of an ES as a platform for organizational information and Internet technology for gaining access to it adds up to the ideal solution for company-wide data sharing in real time. Not surprisingly, small and large companies worldwide are either considering an ES, in the process of implementing one, or living with the results. Yet, says Tom Davenport, unless managers view ES adoption and implementation as a business decision rather than a technology decision, they may be risking disappointment

The first strategic guide to the ES decision, Mission Critical will be indispensable to general managers and information technology specialists at all stages of the implementation process.

Reviews:
"Mission Critical is a clear and comprehensive account of the enduring value of enterprise systems. Davenport's experience consulting for the world's leading companies gives his research an undeniable veracity. Anyone interested in how the real world of business works will gain a great deal of insight from this book."
—Henning Kagermann, Co-Chairman of the Executive Board and Co-CEO of SAP AG

"Finally, here is a book that provides a comprehensive and practical understanding of enterprise systems-their promise, their peril, and their future. Any manager not familiar with Davenport's book and its emphasis on information management will be lacking in the business literacy so necessary for success."
—Warren Bennis, Distinguished Professor of Business, University of Southern California, and Co-author of Organizing Genius and Co-Leaders

"Transformation in any corporation requires excellence in strategy, organization, and systems. Davenport illustrates the success that results when all three components are effectively addressed and the risks in implementing systems when they are not."
—William Stavropoulos, President and CEO, The Dow Chemical Company

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Information Ecology: Mastering the Information & Knowledge Environment
by Thomas H. Davenport, Laurence Prusak

Publisher: Oxford Univ Press (June 1997)
ISBN: 0195111680

Amazon.com Average Customer Review:

Book Description:
According to virtually every business writer, we are in the midst of a new "information age," one that will revolutionize how workers work, how companies compete, perhaps even how thinkers think. And it is certainly true that Information Technology has become a giant industry. In America, more that 50% of all capital spending goes into IT, accounting for more than a third of the growth of the entire American economy in the last four years. Over the last decade, IT spending in the U.S. is estimated at 3 trillion dollars. And yet, by almost all accounts, IT hasn't worked all that well. Why is it that so many of the companies that have invested in these costly new technologies never saw the returns they had hoped for? And why do workers, even CEOs, find it so hard to adjust to new IT systems? In Information Ecology, Thomas Davenport proposes a revolutionary new way to look at information management, one that takes into account the total information environment within an organization. Arguing that the information that comes from computer systems may be considerably less valuable to managers than information that flows in from a variety of other sources, the author describes an approach that encompasses the company's entire information environment, the management of which he calls information ecology. Only when organizations are able to combine and integrate these diverse sources of information, and to take them to a higher level where information becomes knowledge, will they realize the full power of their information ecology. Thus, the author puts people, not technology, at the center of the information world. Information and knowledge are human creations, he points out, and we will never excel at managing them until we give people a primary role. Citing examples drawn from his own extensive research and consulting including such major firms as A.T. & T., American Express, Ford, General Electric, Hallmark, Hoffman La Roche, IBM, Polaroid, Pacific Bell, and Toshiba.

Davenport illuminates the critical components of information ecology, and at every step along the way, he provides a quick assessment survey for managers to see how their organization measures up. He discusses the importance of developing an overall strategy for information use; explores the infighting, jealousy over resources, and political battles that can frustrate information sharing; underscores the importance of looking at how people really use information (how they search for it, modify it, share it, hoard it, and even ignore it) and the kinds of information they want; describes the ideal information staff, who not only store and retrive information, but also prune, provide context, enhance style, and choose the right presentation medium (in an age of work overload, vital information must be presented compellingly so the appropriate people recognize and use it); examines how information management should be done on a day to day basis; and presents several alternatives to the machine engineering approach to structuring and modeling information.

Davenport makes explicit what many managers already know in their gut: that useful information flow depends on people, not equipment. In Information Ecology he paves the way for all managers to build a more competitive, creative, practical information environment for their companies.

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Process Innovation: Reengineering Work Through Information Technology
by Thomas H. Davenport

Publisher: Harvard Business School Press (October 1992)
ISBN: 0875843662

Amazon.com Average Customer Review:

"Process Innovation takes a timely topic -- reengineering business processes - and links it with the rapidly emerging puissanc eif information technology managment. This powerful combination opens up new creative options to business leaders in thinking through quantumimprovements for their key business purposes. Davenport's book is well structured and easy to follow with concise, action-oriented summaries enabling the reader to take some ideas and put them into practice." —Gary T. DiCamillo, president , US Power Tools, Black & Decker Corporation

"Davenport is the new breed of managment researcher; he combines academic rigor with practical experience in responding to the 1990s competitive reality of probing ho wgeneral managers can make 'big things happen.' Process Innovation is breakthrough thinking on how to exploit the real potential of IT. This work offers no silver bullets,' but a pathway for the serious general manager who must incorporate IT into his or her strategic management repertoire. Bold initiatives are required, and Process Innovation contains 'best-of -the-best practices,' and sound guidelines on how to apply these practices. I recommend Davenport's book as an importanat must read for the 1990s general manager.—Ricard L. Nolan, Professor of Business Administration, Harvard Business School

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> New Business Ideas and Managerial Innovation

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(c) 2004 Tom Davenport. All Rights Reserved.