New Release
Agentic Artificial Intelligence: Harnessing AI Agents to Reinvent Business, Work and Life
Author: Pascal Bornet, Jochen Wirtz, Thomas H. Davenport, David De Cremer, Brian Evergreen, Phil Fersht, Rakesh Gohel, Shail Khiyara, March 14, 2025
A practical, non-technical guide for business leaders, entrepreneurs, and curious minds
In a world where ChatGPT took us by storm, a far more powerful revolution is unfolding: AI Agents. Like Jarvis in Iron Man or Samantha in Her, these intelligent systems can execute actions, learn from experience, and orchestrate digital interactions with minimal human supervision. They promise to redefine business and society.
However, behind the excitement lies a crucial reality: a significant gap between promise and reality.
This comprehensive guide on agentic AI cuts through the hype and offers a clear, jargon-free strategic roadmap to understanding and applying this technology. The authors bring a rare perspective, having implemented agentic AI across diverse organizations—from global enterprises to agile startups—witnessing both remarkable successes and sobering failures.
AI agents create what the authors call "compounding intelligence advantages"—the more they're used, the smarter they become, creating an accelerating gap between early adopters and laggards. Hence, those who understand and leverage AI agents today will define the next business era.
The question isn’t whether AI agents will transform your industry—it’s how you will lead that change. Every revolution demands foresight and responsibility. This book challenges you to not just adopt agentic AI, but to shape it with purpose and integrity.
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New Release
All Hands on Tech: The AI-Powered Citizen Revolution
Author: Thomas H. Davenport and Ian Barkin, October 22, 2024
Supercharge your organization's capacity for innovation
The greatest untapped asset in an enterprise today is the ingenuity of its people. Dive into a future of work where technology empowers everyone to be a creator and builder with All Hands on Tech: The Citizen Revolution in Business Technology. This pivotal book offers a comprehensive look into the role of citizen developers―business domain experts who are driving IT-enabled innovation using technology previously reserved for professional technologists. Through case studies of citizens and citizen-enabled enterprises, the authors demonstrate how emerging technology bestows unprecedented power on these individuals and unprecedented value on the organizations that channel their efforts. They outline a transformative approach to citizen development that not only enhances companies' innovative capacity via the empowerment of domain experts, but also minimizes risk and liberates IT departments to pursue more strategic initiatives.
All Hands on Tech describes a revolution in work―powered by technology becoming more human and humans becoming more comfortable with technology. This convergence provides a clear pathway for enterprises to leverage the on-the-ground experience and insight of all employees. The authors provide diverse examples of companies that have aligned the work of their citizen developers with wider organizational goals across citizen data science, automation, and development projects. These examples demonstrate why and how to commit to the citizen revolution in your organization.
In the book, you'll:
- Discover the untapped potential of citizen developers to revolutionize business operations with technology democratization
- Find a practical framework for integrating citizen development into a broader corporate digital and data strategy, while controlling risk
- Explore a forward-thinking approach to redefining the roles of all hands in an enterprise, empowering them to turn ideas into applications, automations, and analytical/AI models
For business leaders, executives, managers, and IT professionals looking to harness the full potential of their front-line employees and redefine the landscape of IT work, All Hands on Tech is a must-have resource. For business domain specialists and those eager to turn ideas into action, the citizen revolution democratizes information technology and empowers you to lead your organization towards a more innovative and efficient future. For subject matter experts, domain specialists, and those eager to put their ideas to work while also future-proofing their careers with invaluable skills, the citizen revolution ushers in an entirely new way of working.
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All-in On AI:
How Smart Companies Win Big with Artificial Intelligence
Author: Thomas H. Davenport and Nitin Mittal, 2023
Filled with insights, strategies, and best practices,
All-In on AI also provides leaders and their teams with the insights to help their own companies become AI-fueled.
This includes:
- How to adopt multiple "use cases" or applications to support a wide variety of business goals and objectives
- How to deploy AI tools systematically across every core business process and enterprise operation
- How to drive new offerings and business models with AI and data-driven decision-making
- How to increase organization-wide fluency in AI
- What AI leadership really means
For anyone thinking about the next phase in artificial intelligence integration or planning to adopt this powerful technology in a more strategic way, All-In on AI offers a rare, inside look at what leading adopters are doing, while providing the tools to place AI at the core of everything the organization will do
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Working with AI
Real Stories of Human-Machine Collaboration
Author: Thomas H. Davenport & Steven M. Miller, 2022
Two management and technology experts show that AI is not a job destroyer, exploring worker-AI collaboration in real-world work settings.
This book breaks through both the hype and the doom-and-gloom surrounding automation and the deployment of artificial intelligence-enabled—“smart”—systems at work. Management and technology experts Thomas Davenport and Steven Miller show that, contrary to widespread predictions, prescriptions, and denunciations, AI is not primarily a job destroyer. Rather, AI changes the way we work—by taking over some tasks but not entire jobs, freeing people to do other, more important and more challenging work. By offering detailed, real-world case studies of AI-augmented jobs in settings that range from finance to the factory floor, Davenport and Miller also show that AI in the workplace is not the stuff of futuristic speculation. It is happening now to many companies and workers.
These cases include a digital system for life insurance underwriting that analyzes applications and third-party data in real time, allowing human underwriters to focus on more complex cases; an intelligent telemedicine platform with a chat-based interface; a machine learning-system that identifies impending train maintenance issues by analyzing diesel fuel samples; and Flippy, a robotic assistant for fast food preparation. For each one, Davenport and Miller describe in detail the work context for the system, interviewing job incumbents, managers, and technology vendors. Short “insight” chapters draw out common themes and consider the implications of human collaboration with smart systems.
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Advanced Introduction to Artificial Intelligence in Healthcare
Author: Thomas H. Davenport, John Glaser, Elizabeth Gardner, 2022
Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences, business and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid surveys of the substantive and policy issues associated with discrete subject areas.
Providing a comprehensive overview of the current and future uses of Artificial Intelligence (AI) in healthcare, this Advanced Introduction discusses the issues surrounding the implementation, governance, impacts and risks of utilising AI in health organizations
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The AI Advantage
How to Put the Artificial Intelligence Revolution to Work
Author: Thomas H. Davenport, 2018
Read a review at MIT Press
The AI Advantage, offers a guide to using artificial intelligence in business. It describes what technologies are available and how companies can use them for business benefits and competitive advantage. It cuts through the hype of the AI craze—remember when it seemed plausible that IBM’s Watson could cure cancer?—to explain how businesses can put artificial intelligence to work now, in the real world. Key recommendations: don’t go for the “moonshot” (curing cancer, or synthesizing all investment knowledge); look for the “low-hanging fruit” to make your company more efficient.
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